To accommodate today's digital world and the way customers like to do business, financial institutions are embracing more self-service and less personal teller interaction. Bank offering convenience and value-added services self-service technologies can help banks achieve cost savings and strengthen relationships with customers.
Novus Transact Platform provides IT capabilities that are more scalable, agile, reliable and responsive to business needs and offering following outsourcing service to make Self-Service Banking effective and powerful.
- Switch Outsourcing
- ATM Outsourcing
- Card Outsourcing
- Transactions Processing Outsourcing
Why outsource to us ?
Apart from expensive hardware and software bank to maintain highly technical IT staff to manage the self-service and digital banking trends. But by outsourcing it to a trusted partner, the bank can significantly increase its technology offerings quickly, without having to invest in training, purchase and installation costs and ongoing maintenance. Novus outsourcing service provides what banks should look for in a partner:
1) Technology as a service
Novus Transact Platform provides an end-to-end service offering to fit a bank's specific needs. Leveraging TaaS can address a range of issues related to cost reduction, increased efficiency, and capital expense reduction.
2) Wall-to-wall IT support
Instead of outsourcing ATMs to one provider and IT to another, creating a burden for staff who must manage multiple vendors. Novus capability to provide wall-to-wall support for banks, managing everything from ATMs, Switch, PoS and Transaction monitoring
3) Day-to-day management
Bottom line, if a bank is counting on its technology to do business, the technology needs to be up and running and fully operational at all times. For FIs with limited IT staff, outsourcing is the solution to provide round the clock remote systems monitoring and field service to solve any problem quickly and efficiently.
To accommodate today's digital world and the way customers like to do business, financial institutions are embracing more self-service and less personal teller interaction. Bank offering convenience and value-added services self-service technologies can help banks achieve cost savings and strengthen relationships with customers.
Novus Transact Platform provides IT capabilities that are more scalable, agile, reliable and responsive to business needs and offering following outsourcing service to make Self-Service Banking effective and powerful.
- Switch Outsourcing
- ATM Outsourcing
- Card Outsourcing
- Transactions Processing Outsourcing
Why outsource to us ?
Apart from expensive hardware and software bank to maintain highly technical IT staff to manage the self-service and digital banking trends. But by outsourcing it to a trusted partner, the bank can significantly increase its technology offerings quickly, without having to invest in training, purchase and installation costs and ongoing maintenance. Novus outsourcing service provides what banks should look for in a partner:
1) Technology as a service
Novus Transact Platform provides an end-to-end service offering to fit a bank's specific needs. Leveraging TaaS can address a range of issues related to cost reduction, increased efficiency, and capital expense reduction.
2) Wall-to-wall IT support
Instead of outsourcing ATMs to one provider and IT to another, creating a burden for staff who must manage multiple vendors. Novus capability to provide wall-to-wall support for banks, managing everything from ATMs, Switch, PoS and Transaction monitoring
3) Day-to-day management
Bottom line, if a bank is counting on its technology to do business, the technology needs to be up and running and fully operational at all times. For FIs with limited IT staff, outsourcing is the solution to provide round the clock remote systems monitoring and field service to solve any problem quickly and efficiently.
Self-Service Banking for
People's Bank
People's Bank is one of the fast growing, state-owned bank in Sri Lanka. The latest strategy of the Bank is to improve their digital customer touch points while uplifting ATM, CRM, KIOSK network along with Cheque Deposit terminals.
Novus has become the platinum business & technology partner with the People’s Bank in order to reinforce and implement the bank strategy. Furthermore deploying new ATM/CRM/Kiosk while connecting the same to the Novus Transact Platform will add more value to the bank business where there is no dependency to bank branches while introducing Self Banking Units to the customers for 24x7 operation. With the provided proposition Novus will do the fully fledge end to end solution including the terminal monitoring and call centre operations for 24x7. In addition Cheque deposit machines has been introduces along with other initiatives to accept single and bulk cheques to improve customer convenience.
People’s Bank has become the largest ATM/CRM/Kiosks/Cheque Deposit managed services (outsourcing) engagement in Sri Lanka has been executed on the Novus Transact Platform. It commenced with 300 terminals and now reached 1000+, which is expected to grow to 1250+ by end 2019. The entire platform (switch + devices) achieves an availability ratio of 98.89%, which includes downtimes for cash loading, maintenance services, repairs and other planned downtimes. Moreover there number of transactions per second has been elevated to a greater extend.
Business Goals
- To improve bank effectiveness & efficiency of the daily operational activities
- Touch grass root level customer base
- To improve bank ATM, CRM, Kiosk & Cheque deposit network to improve the channel delivery
- To improve bank effectiveness & efficiency of the daily operational activities
- Enhance the digital foot print of the bank & grow business
- Promote enhanced customer experience via shortened waiting time, lesser queues
- Position the Bank as a dynamic and technology-driven institution
- To increase the number of transactions
Digital Transformation for
DFCC Bank
DFCC Bank PLC has a history of 60+ years & one of the older most private bank in Sri Lanka. Bank has decided to improve the ATM network while adding new ATM’s and introducing CRM terminals to the customers. Not only that but also enhancing the digital landscape of the Bank with elevating customer touch points & improve POS acquiring business.
Novus has deployed ATMs & CRMs to improve the channel delivery of the Bank. In addition, all the existing ATMs & newly deploy ATM & CRM connected to the Novus Transaction Platform. Novus YOUBANK is a platform that enriches the entire banking experience of the customer with the convergence of mobile & internet technologies. The solution consists of functionalities for Digital Banking Service Center, Mobile App / Web extension for transaction staging, Digital Queue management solution, Customized Kiosk & Queue Display. Novus POS solution provides the ideal platform for Banks to extend its POS payment channel and improve acquiring business.
Adding new ATM/CRM terminals and driving existing bank ATMs on Novus Transact Platform; customer has a wide range of transactions to perform & the number of transactions will increase. In addition to the YOUBANK implementation customer experience has been improved. DFCC customers can now prepare to advance their bank transactions anytime, anywhere through the DFCC Kiosk via web portal & mobile application. In addition, DFCC customers will experience ease in processing transactions, Priority queuing, Less use of paper, Speeds up waiting time at the branch etc. With the flexibility of the POS solution will allow transaction acquires in any merchant segment to offer better services & broader payment options to customers.
Business Goals
- To improve bank ATM & CRM network to improve the channel delivery
- To improve bank effectiveness & efficiency of the daily operational activities
- Enhance the digital foot print of the bank & grow business
- Promote enhanced customer experience via shortened waiting time, lesser queues
- Position the Bank as a dynamic and technology-driven institution
